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It is important for us to know how our customers view us. Our latest survey started in March 2009 and continues today.
After each loan origination we send customers a two-question survey asking asking “How satisfied were you with the way we handled your recent financing?” and “How likely is it you will recommend our company to your business associates?”
We ask them to rate on a scale of 0 to 10 (0 terrible, 10 excellent). Here are the results through December 2009: 54% returned the survey, 92% said they were very satisfied (rating 8, 9 or 10) and 86% said they would likely (8, 9 or 10) recommend us to others. Although the survey is anonymous, most customers gratuitously include comments. Here is a sampling:
Quick and professional process
Borrowing money is painless
Personal service
More business in the future
Quick and professional process
- "Happy and satisfied with services provided by your company. Response was quick and professional."
— Charlotte Express Inn, Dhillon Hotels, Inc.
- "This was a very smooth and professional process."
— Global Recruiters of Oklahoma City
- “Very professional, quick and painless loan process.”
— Post Woodworking -- Danville, OH
Borrowing money is painless
- "You guys made borrowing money about as painless as it can be. I have no reason not to recommend your company when they ask me."
— Schlotzsky's of Ferrell, Texas
- "Leasing was arranged through Bulk TV -- and everything went smoothly."
— BetaWest, Ltd.
- “Simple easy process”
— Spring Works -- Santa Anna, CA
Personal Service
- "The entire process from beginning to end was forged with a good working relationship.:
— Pro Foundation Technology, Pro Concrete Designs --
Raytown, MO
- “Great personal service”
— John Arrastia Jr. P.A -- Miami, FL
- "Handled very well and with a pleasant attitude."
— Crawford Landscaping
- “I found you to be efficient and accommodating.”
— Northwest Interiors, Inc. -- Braintree, MA
More business in the future
- "Advantage is a good company to do business with and I look forward to doing a lot of business in the future."
— Durst Bros Excavating -- Tipp City, OH
- “We are thrilled with the service! We intend to give our leasing business to you.”
— Global Cable & Electronics, LC -- Lawrenceville, GA
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