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It is important for us to know how our customers view us. Our customer service surveys started in March 2009 and continue today.
After each loan origination we send customers a two-question survey asking asking “How satisfied were you with the way we handled your recent financing?” and “How likely is it you will recommend our company to your business associates?”
We ask them to rate on a scale of 0 to 10 (0 terrible, 10 excellent). Our historic average (May '09-September '12) is 90% of our customers giving us "excellent" ratings of "8", "9" or "10." In August and September of 2012, our “excellent” rating hit a record high of 94%.
View our latest survey - December 2012
Although the survey is anonymous, most customers graciously include comments. Here is a sampling:
Quick and professional process
- "Really very professional service."
— Hot Deals 4 Travel, Inc -- Memphis, TN
- "The company and associates were very helpful, professional and easy to work with."
— JP Excavating, Inc. -- Port Charlotte, FL
- "Very professional and courteous."
— Dennis Shavelson, D.P.M., P.C. -- New York, NY
- "Awesome service and sales." Very polite. Fast and easy. Great experience."
— Celebration Ice, LLC -- Jasper, IN
- "Extremely helpful and very fast with our turn around. Very much appreciated
working with your people!"
— Starboard Restaurant
-- Dewey Beach, DE
- "The approval was very quick, and we were able to get our units in time for the event. Thank you."
— Garner Sanitation Services -- Sandusky, OH
- "Everything was completed in a prompt and professional manner. It was a
pleasure doing business with you and I would recommend your company to my
friends."
— Fun Sport, Inc.
-- Rehoboth Beach, DE
- "Happy and satisfied with services provided by your company. Response was quick and professional."
— Charlotte Express Inn, Dhillon Hotels, Inc.
- "This was a very smooth and professional process."
— Global Recruiters of Oklahoma City
- “Very professional, quick and painless loan process.”
— Post Woodworking -- Danville, OH
- "Very happy with the ease of the setup of our account."
— Best Western Plus Mill Creek Inn -- Salem, OR
- "Very professional and courteous! First Class!"
— Victory Unlimited, Inc. -- Burnsville, MN
- “No improvement needed. Fast and friendly service.”
—David Markus, Klida, Corp., dba Minuteman Press, North Miami Beach, FL
- “No need to improve.”
—Sue Wells, Rollins Pulpwood & Timber Company, Woodville, MS
- “It was above and beyond. Continue great service.”
—Nahrein Mando, Elan Vital, Inc., Lincolnwood, IL
- “Everything was handled professionally and expeditiously.” —Daniel Carreon, Daniel Carreon, dba McDonalds, West Columbia, TX.
- “Thank you for a smooth and timely transaction.”
—Jean Brogan, Brogan Manufacturing, Elkhorn, WI.
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Borrowing money is painless
- "Very smooth and efficient"
— Church Street Hospitality -- Dorset, VT
- "Experience went smooth. Your employees were helpful and courteous."
— Black Creek Enterprises -- Liberty, PA
- "You guys made borrowing money about as painless as it can be. I have no reason not to recommend your company when they ask me."
— Schlotzsky's of Ferrell, Texas
- "Leasing was arranged through Bulk TV -- and everything went smoothly."
— BetaWest, Ltd.
- “Simple easy process”
— Spring Works -- Santa Anna, CA
- "Your representative bent over backwards to put me at ease. The company we were dealing with had no communication skills. You all made up for that. "
— Mt. Carmel Pet Hospital -- Mount Carmel, TN
- "Thank you for your help in starting up a new business. With your help, things are going well and very busy."
— Great Lakes Concrete Restoration -- Troy, MI
- “Everything was ok. We are very happy with everything. We had no problems with anything.”
— Brandon Diner, Inc. -- Ontario, CA
- "I found your company very helpful and easy to do business with. It was a pleasure. Thank you."
— Superior Sheds, Inc. -- Rock Island, IL
- “No hassle—much appreciated!”
— Beartown Peaches ‘n Cream -- Painted Post, NY
- "The process went smoothly. Easy—Pleasing—Advantage Leasing."
— Teamwork, Inc. -- Council Bluffs, IA
- “Very pleased.”
— Vaughn Tile Company -- Carrolton, GA
- “Best service I every received and best company for financing because of less paperwork. Much better than XXXXX in Alexandria, VA.”
— Asad Sheikh, AL Foods, LLC, Fairfax, VA.
- “Excellent communication, thorough documentation. Looking forward to an excellent business relationship.”
— Kelly Green, Purchasing Manager, Prairie Meadows Hotel, Altoona, IA.
- “You made the process easy and painless. Thank you.”
— Andrew Maglio, Events To Rent, Inc., East Lansing, MI.
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Competitive rates
- "I was very happy with the service and the rate was competitive."
— Jaylor Restoration, Inc. -- Temecula, CA
- “I think your staff was very professional and attentive. Your rate was competitive.”
— ISL Enterprises, LLC -- Hoonah, AK
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Personal Service
- How can we improve our service? "Everything was great."
— Grace Evangelical Lutheran Church -- Menomonee Falls, WI
- How can we improve our service? "Keep process as is."
— Pelican Beach Management, Inc. -- Destin, FL
- How can we improve our service? "Keep up the good work!"
— Melthouse Bistro Group, Inc. -- Milwaukee, WI
- How can we improve our service? "I don't know if you can. It was very good."
— Party Place Liquors -- Kearney, MO
- "Thank you for the wonderful service."
— Capstone Tile, Concrete & Stone -- Beaumont, TX
- "Great job!!!"
— CFO, BKBG Enterprises -- St. Charles, IL
- "Awesome service and sales."
— Ascension In Home Medical Care NP's Group, Inc. --
Tucson, AZ.
- "Advantage worked hard to make my lease possible. They listened to my story
and had faith in my ability to meet my obligations."
— Daniel S. Forrer, D.O.,
Oasis Wellness Center -- Bartonville, TX
- "The entire process from beginning to end was forged with a good working relationship.:
— Pro Foundation Technology, Pro Concrete Designs --
Raytown, MO
- “Great personal service”
— John Arrastia Jr. P.A -- Miami, FL
- "Handled very well and with a pleasant attitude."
— Crawford Landscaping
- “I found you to be efficient and accommodating.”
— Northwest Interiors, Inc. -- Braintree, MA
- "Excellent Service"
— Bal Harbour Quarzo, LLC -- Miami, FL
- “Appreciate your responsiveness to our growing needs.”
— Fusion Integrated Solutions, LLC -- Green Bay, WI
- "Excellent service. Very patient and flexible"
—The LaSalle Group, Inc. -- Irving, TX
- "Easily reached and thoroughly answered all questions I had."
— Titan Sports Performance, Santa Barbara, CA
- “Very professional and fast service.”
— Hurley Inn, Hurley, WI
- “I am very happy with Advantage Leasing. The people are great and very easy to deal with. Thank you.”
— Jeff Huff, Jeff Huff Trucking, Orleans, IN
- “Everything was smooth and in timely fashion. Couldn’t ask for better service.”
— Anonymous
- “Leslie Conway was great. I will recommend her to everyone I come in contact with for any financing needs. I’ll also call her for any future needs I have.”
— Dustin Webb, Aqua Care Pro, Medina, OH.
- “Your staff was great to work with. I am so glad Mike Marks from Alpha Neonx Signs referred me to you.”
— Hoss Rehberg, Bark, Scratch and Nibbles, Elkhorn, WI
.
- “Very satisfied.”
— Jesse Benites, The Grand Hotel, Grand Canyon, AZ
- “I’m so happy. Thanks.”
— Alma Noguez, Dermabella Beauty Clinic, Inc., McAllen, TX.
- “Thank you! Wonderful employees and business to deal with. I appreciate everything you did to expedite.”
— Maureen Wells, Howard Grote & Sons, Inc., McFarland, WI.
- “Great staff and easy to deal with. Thanks again!”
— Eric Nedzweckas, Oahu Construction & Consultants, Inc., Kapolel, HI
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More business in the future
- "Very happy—will continue to use your services!"
— Kelley Communications, Inc. -- Milwaukee, WI
- "Always a pleasure to do business with you."
— Jay Phillips Transport Service, Inc. -- Largo, FL
- "We will call you first for future needs."
— CFO, Allport Services, LLC -- Leeville, LA
- "I like the way you handled my financing. Hope to do business with you again in the near future."
— Windy Valley Farm, Ranch & Rodeo -- Cunningham, KY
- "Very well pleased with the way the leases were handled and hope to be able to continue with you."
— JDW, Inc. -- Franklin, KY
- "I have used you before and have had a great experience doing business with
you."
— Tent Time Rentals -- Franklin, KY
- "Been doing business with Advatage for a long time. Thank you!", — In Motion Fitness -- Chico, CA
- "Advantage is a good company to do business with and I look forward to doing a lot of business in the future."
— Durst Bros Excavating -- Tipp City, OH
- “We are thrilled with the service! We intend to give our leasing business to you.”
— Global Cable & Electronics, LC -- Lawrenceville, GA
- "We not only lease from you, we also provide our customers to you for leases. We are extremely please and happy and very much enjoy the "midwest" customer service Advantage provides."
— Temsco, Inc. -- Corinth, TX
- "Great company to deal with. Highly professional and very detailed. I look forward to doing business with them again."
— Ocean Plaza Holding Company -- Bradenton, FL
- I always recommend your company to other businesses for leasing."
— KAC, LLC -- Lansing, MI
- I have recommended your services to our other facilities.”
— Nick Davis, Magnolia Senior Care, LLC, Jackson, MS
- “Always great to do business with.”
—
Michael Hesser, President, Compass Concrete Maintenance, Inc., Chicago, IL
- “Very easy, pleasant transaction. Thanks—will be back when I need another machine.”
— C. Douglas Stapf, Hanover, MD
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